Joe Stillisano | Principal
- unlimited remote support
- unlimited callouts
- unlimited onsite support
- active monitoring
- set monthly fees
- no unexpected surprises
- priority help desk support
- monthly reports
Our IT Services
Have you been counting the money sent down the drain as your employees wait for a major IT problem to be fixed? The story is all too common, but we do things differently!
Our Unlimited IT Support and Maintenance Plans are based around the idea that providing a solid and reliable IT setup is crucial to our business plan.
- Reduced IT Costs
Ongoing Maintenance is much less costly than repairing problems as they come.
- Complete Monitoring
We actively monitor several IT parameters 24/7/365 to heavily reduce response time and so that future emergencies can be averted by early detection.
- Decrease Down Time
Files are backed up in close to real time increments and kept onsite and offsite. Restoration for entire servers can be completed in minutes!
- Unlimited Phone Support
Feel free to contact us for all of your IT Support related issues at any time! We use remote helpdesk software so that we can fix problems on the spot without having to guide your employees to do anything themselves.
- Unlimited Onsite Support
If a problem requires us to come to site, you can rest assured that it will be included in the plan at no extra cost.
- Regular Reports
You are sent a report each month detailing a breakdown of support calls, important issues and the general health status of your IT system.
- Reduce Accounting Costs with Set Fees
Your will not receive any unexpected surprises at billing time, we have made our Unlimited Plan as unlimited as it can be!
- Strict Service Level Agreement
Our SLA includes strict Response Time Guarantees, Satisfaction Guarantees and outlines generous penalties if conditions are broken (not that they ever are!).
Our Partners and Suppliers
Click here to submit your feedback… Good or Bad, we will take it seriously!
We find Viren knowledgeable, experienced, efficient, friendly and very helpful in resolving a wide range of our I.T. issues and would not hesitate to recommend Viren.Professionals
Joe Stillisano | Principal
Viren was great in providing IT service and had good enthusiasm for the job at hand. Excellent communication was provided by Viren in regards to each task that he completed.Qatar Airways
Elev8 Australia approached FSA Technology on a particular project it needed doing. After having another company in Perth constantly let us down FSA was a breath of fresh air. Not only were they reasonably priced but did the work out of our business hours and minimised interruption to normal operations. Pro-active and responsive, highly recommend them.Elev8 Australia
John Marshall | Managing Director
My company and other affiliated companies that i am involved in that FSA have constructed web pages and other services for, can not speak more highly of the assistance, understanding, professionalism, and costs offered by FSA.Greencoat
Max Papa | Director
Kanyana Wildlife Rehabilitation Centre Inc is very grateful for the IT support provided by FSA Technology. Gordan has provided this help free of charge to Kanyana being a volunteer on one of our hospital shifts. We are very grateful for the assistance he has given us in this particular field.Kanyana Wildlife
Hi, I would like to thank you for your friendly, professional service and delivery of the product on time. Your support and knowledge gave me confidence in knowing that the job will be carried out promptly and in the promised time. I highly recommend anyone to look no further for IT Support & Web Design these guys are 1st Class.Safe 2 Pass Driving School
Sandra Glossop | Director
We just needed a computer set up at work, and FSA went out of their way not only to get us the best price, but to install it at very short notice.Jesters
Ratco | Waterford Plaza Shop Owner
We recently took over an existing business which urgently needed some IT expertise. Gordan, through his company FSA, was cautiously called upon to assist at this pivotal time. The caution was quickly replaced with trust and reliance as Gordan proved to be cool, calm and qualified for the tasks presented to him. We have since engaged FSA on an ongoing basis. They provide a strong support to our IT requirements and give us a high level of confidence as we move forward. Gordan maintains a personal relationship with our company and is akin to being an extended part of our own team. I'd recommend FSA to any company new or old.Fotoworks
Michael Theodos | National Manager
WPM Group have been very happy with the services provided by FSA. The quick response to emails and the speed at which our IT issues or queries are resolved has been fantastic and helped ensure minimal interference with our day to day work. The service is always friendly and nothing is ever a hassle. We've never had better service in this department!WPM Group
Neil Clark | CEO
When we moved into our new office, FSA Technology discussed our IT options with us thoroughly and presented us with a quote that the others couldn't beat. The difference is that FSA Technology did not offer an over engineered solution to suit their pockets, they provided what we asked for! Installation of the IT systems was also flawless.Racoe
David Vincent | Director
In the time FSA have supported our IT function, we have found Gordan to be efficient, effective and a delight to work with!Franks Oilfield Services
Kati Wakefield | Office Manager Australia
Our server was installed quickly and without any system downtime. FSA Technology is down to earth, doesn't overcharge and most importantly, doesn't try to offer the newest hardware as the only solution. FSA Technology has provided IT services to Zenith Pacific with a high level of professionalism and efficiency.Zenith Pacific
Brian Mayo | CEO